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    Tips for Getting an SPS device connected
    Posted on 09/07/2020
    Laptop

    The Seattle IT department has made some changes this weekend to help ensure a smoother tech experience this week.  However, in order for this to work, students all must restart their laptops.  Here are the steps that IT recommends:

    1. Plug your device into power.
    2. Turn it on.
    3. Connect to the Internet.
    4. Restart the computer then have student log in.
    5. Leave it on for an hour or two to receive new updates before logging off.

    IT also recommends that on Tuesday students log on to their laptops 1-2 hours prior to their first class.  This will help reduce the stress of everyone logging on at the same time.

    If you are having trouble logging on.

    1. Make sure you are connected to your home wifi before logging on.
    2. Make sure you know your correct username and password.  Parents can find usernames on the Source or you can email Ms. Monroe (skmonroe@seattleschools.org) to get help with finding your username or resetting your password.  Your students teachers can also help you change your password and find your username.

    If your laptop still won't log in.

    1. Change your wifi from your home network to airplane mode.
    2. Connect it back to your home network.
    3. Restart
    4. Try to log in.

    If this still doesn't work, you will need to call techline at 206-252-0100 or go to this link and fill out form. 

    Tech Support for Families

    The district also has helpful videos to support you in accessing Schoology, the Source, and other academic resources.  

    Link for accessing help for academic resources

    If you have questions, please feel free to email Sue Monroe (Librarian).  skmonroe@seattleschools.org